Damaged, leaking or wrong item

If your order arrives damaged, leaking, tampered with, or is not what you ordered:

• Contact us within 48 hours of delivery on WhatsApp (+91 86954 58283) or email marketing.divineharvest@gmail.com.
• Share your order number and clear photos of the product and the outer box. An unboxing video helps us resolve it faster.
• Once verified, we will send a free replacement or give a full refund for the affected item – your choice.

What we can’t accept back

• Opened, used or partly consumed products, for food-safety reasons.
• Natural changes such as crystallisation of raw honey or slight variation in colour, taste or thickness between batches. These are signs of real, unprocessed honey, not defects.
• Requests made more than 48 hours after delivery.

Order cancellation

You can cancel an order free of charge before it is dispatched. Message us on WhatsApp with your order number. Once an order has been shipped it can’t be cancelled.

How refunds are paid

• Prepaid orders are refunded to the original payment method within 5–7 business days after approval. Your bank may take a few extra days to show it.
• For Cash on Delivery orders, we refund by UPI or bank transfer to the details you share with us.

Undelivered or returned parcels

If a parcel comes back to us because the address was incorrect or the delivery was refused, we can re-ship it (shipping charges apply) or refund the product value minus the shipping cost.